At Spotwizz, we are committed to protecting your privacy and handling your data with transparency and integrity. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Customer Relationship Management (CRM) platform and related services accessible at https://spotwizz.com.
By accessing or using Spotwizz's services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. This policy is effective as of the date listed at the bottom of this page and may be updated periodically to reflect changes in our practices or relevant laws.
We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information and your rights concerning your data.
Information We Collect
- Account Information: When you register for Spotwizz, we collect personal information such as your name, email address, phone number, company name, job title, and billing information.
- Customer Data: Information you input into our CRM platform about your customers, prospects, and business relationships, including contact details, communication history, and transaction records.
- Usage Data: Information about how you interact with our platform, including access times, pages viewed, features used, and other diagnostic data that helps us improve our services.
- Device Information: Data about the devices you use to access Spotwizz, including IP address, browser type, operating system, and device identifiers.
- Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content.
How We Use Your Information
- Provide and Maintain Services: To deliver the CRM functionality you've requested, process transactions, and maintain your account.
- Improve and Develop: To understand how users interact with our platform, identify areas for enhancement, and develop new features and services.
- Communicate with You: To send administrative notifications, updates, security alerts, and support messages related to your account and our services.
- Marketing and Promotion: With your consent, to inform you about new features, offers, and events related to Spotwizz. You can opt out of marketing communications at any time.
- Security and Fraud Prevention: To protect our platform, users, and business from unauthorized access, fraud, and other illegal activities.
- Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
Data Sharing and Disclosure
We do not sell your personal information or customer data to third parties. However, we may share your information in the following circumstances:
- Service Providers: With trusted third-party service providers who help us operate our business and deliver services (e.g., hosting providers, payment processors, analytics services).
- Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, in which case we will require the recipient to honor this Privacy Policy.
- Legal Requirements: When required by law, subpoena, or other legal process, or if we have a good faith belief that disclosure is necessary to protect our rights, your safety, or the safety of others.
- With Your Consent: With third parties when you have given us specific consent to do so.
Data Security
We implement appropriate technical and organizational measures to protect your personal information and customer data from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and penetration testing
- Access controls and authentication mechanisms
- Employee training on data protection and security practices
- Monitoring for suspicious activities and unauthorized access attempts
While we strive to protect your information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
Data Retention
We retain your personal information and customer data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:
- The amount, nature, and sensitivity of the information
- The potential risk of harm from unauthorized use or disclosure
- The purposes for which we process the data
- Legal, regulatory, and contractual requirements
When we no longer need your information, we will securely delete or anonymize it.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: Request confirmation of whether we process your personal information and receive a copy of that information.
- Correction: Request that we correct inaccurate or incomplete personal information.
- Deletion: Request that we delete your personal information in certain circumstances.
- Restriction: Request that we restrict the processing of your personal information in certain circumstances.
- Data Portability: Request a copy of your personal information in a structured, commonly used, and machine-readable format.
- Objection: Object to our processing of your personal information based on our legitimate interests.
- Withdraw Consent: Withdraw your consent at any time when we process your personal information based on your consent.
To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.
International Data Transfers
Spotwizz operates globally, and your information may be transferred to, stored, and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.
When we transfer your information across borders, we implement appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy and applicable laws. These safeguards may include:
- Standard contractual clauses approved by relevant data protection authorities
- Binding corporate rules for transfers within our corporate group
- Compliance with relevant data transfer frameworks
Children's Privacy
Spotwizz's services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information without parental consent, please contact us, and we will take steps to delete such information.
Third-Party Links and Services
Our platform may contain links to third-party websites, applications, or services that are not owned or controlled by Spotwizz. This Privacy Policy applies only to our platform. We are not responsible for the privacy practices or content of any third-party services. We encourage you to review the privacy policies of any third-party services you access.
Cookie Policy
Spotwizz uses cookies and similar tracking technologies to collect information about your browsing activities and to distinguish you from other users of our platform. This helps us provide you with a good experience when you use our services and allows us to improve our platform.
- Essential Cookies: Required for the operation of our platform. They enable core functionality such as security, network management, and account access.
- Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our platform. This helps us improve how our platform works.
- Functionality Cookies: Used to recognize you when you return to our platform, enabling us to personalize our content and remember your preferences.
- Targeting Cookies: Record your visit to our platform, the pages you have visited, and the links you have followed. We use this information to make our platform and the advertising displayed on it more relevant to your interests.
You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our platform may become inaccessible or not function properly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. If we make material changes, we will notify you by revising the "Last Updated" date at the bottom of this policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website or sending you a notification).
We encourage you to review this Privacy Policy periodically to stay informed about our information practices and your choices.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Email: [email protected]
We will respond to your inquiries and concerns as soon as reasonably possible.
Dispute Resolution
If you have a complaint about our privacy practices that we cannot resolve directly, you may have the right to lodge a complaint with your local data protection authority or other regulatory body.
